The Eventbrite class action lawsuit seeks to represent Eventbrite ticket holders nationwide who were denied full refunds of their ticket price for canceled, postponed or rescheduled events between June 3, 2016, and the present, along with a California subclass.
Moreover, it only applies to event cancellations and not rescheduled events or postponed events, including indefinitely posted events.” “Eventbrite’s requirement that an organizer ‘make good’ for a failure to provide the goods and services is meaningless nonsense, which frustrates the entire policy. They can pass your request on to our Trust & Safety team who works to protect the Eventbrite community,’” the class action lawsuit says. “In instances where the event is canceled or postponed/rescheduled, Eventbrite feebly suggests customers should contact Eventbrite’s ‘customer experience team. Further, these policies are confusing and ineffective for Eventbrite ticket holders nationwide, even outside of the context of the coronavirus outbreak, the complaint alleges. The plaintiffs say this and other Eventbrite policies are not enough under California law. All later purchases and later scheduled events that are canceled, postponed and/or rescheduled due to Covid-19 restrictions are not even covered by Eventbrite’s ’make good’ policy.”įor postponed events or for Eventbrite ticket holders concerned about attending an event because of coronavirus, the distributor allegedly told consumers to contact the event organizer directly. “This ‘make good’ requirement only appears to apply to event tickets: (i) that were purchased before March 15th and (ii) were scheduled to take place between Maand May 15, 2020. “At best, Eventbrite has urged some organizers to ‘make good’ when events are canceled, postponed and/or rescheduled,” the Eventbrite class action lawsuit states.
They each say they attempted to request refunds through Eventbrite’s refund system but were denied. The plaintiffs say most live events were indeed canceled or rescheduled after the state declared an emergency due to coronavirus however, Eventbrite refused to honor refund requests, telling ticket holders that event organizers were not allowing them to return their money.Įach of the plaintiffs say they spent hundreds of dollars on Eventbrite tickets for events that were rescheduled or indefinitely postponed due to COVID-19 restrictions. told those who purchased tickets that refunds would be issued pursuant to California law, which requires refunds be issued if the event is “canceled, postponed, or rescheduled.”
Lead plaintiffs Sherri Snow, Anthony Piceno and Linda Conner claim ticket distributor Eventbrite Inc. A group of California Eventbrite ticket holders says they and other consumers were denied refunds to live events canceled, rescheduled or postponed due to restrictions enacted to stop the spread of COVID-19.
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